FAQS

WHEN WILL I RECEIVE MY COLLAR?

Because all collars are custom made to order, please allow a little time for us to complete your order. Your collar will typically ship within one to two weeks, but of course you’ll be kept up to date if anything impacts that timeframe. If you need your collar by a certain date, let us know and we’ll do our best to make that happen!

HOW DO I CARE FOR MY NEW COLLAR?

In the event your collar does get dirty, place it in a pillowcase or other protective covering and machine wash it on the gentle cycle. Air dry.

WHAT IF I NEED A SPECIAL SIZE?

Need a collar smaller or bigger than our standard sizes? Contact us for a special order.

DO YOU HAVE A RECYCLING PROGRAM?

When you’re ready to replace your existing Scout Dog collar, you can trade in your collar for a discounted replacement. We’ll reuse your durable metal hardware, but give you a brand new collar. Just contact us for details.